Digital Services Assessment

استبيان تقييم الخدمات الرقمية

The first criterion : Impressions of service recipients and partners about digital services
Accessibility of digital services
Usability of digital services
Speed of obtaining digital services
Providing access to customer information through digital services
I faced problems during my use of digital services
The second criterion :Level of awareness of digital services provided by the bank
Use the internet banking services of the Cities and Villages Development Bank (IBS).
Use the Cities and Villages Development Bank mobile app (Tanmawi).
Use the employee portal for self-service services provided online.
Use the electronic bank wallet (Dinarak).
Use Trasul the internal messaging program.
The third criterion: Level of trust in dealing with digital services
I feel safe when using the digital services of the Cities and Villages Development Bank.
I prefer to use digital services instead of traditional services (non digital).
My knowledge of using digital services makes me feel safe.
There are cybersecurity risks that threaten the digital services you use.
The potential risks of using digital services outweigh the potential benefits.
Fourth criterion : Impressions of the website
The design of the website of the Cities and Villages Development Bank is appropriate.
Ease of access to the website.
Speed of browsing on the website.
Making it easy to search for and access information on the website.
The content of the website is appropriate.